Case Study

How the American Diabetes Association created repeatable and scalable revenue from social media

May 2, 2023
Overview

The American Diabetes Association (ADA) completed a Challenge on Facebook with GoodUnited aimed at supplementing revenue from traditional fundraising and increasing visibility into the ADA facebook fundraising donor audience. The result? Not just a successful fundraiser, but a game plan to repeat and scale it in the future.

PROJECT RESULTS

12,463

Leads

$179,583

Raised

$3.21

CPL
Quote Mark

Understanding what motivates people to give is so important. GoodUnited is helping us to understand our audience and create a machine for generating multiple gifts over many years.

Erik Anderson
Managing Director, Individual Fundraising
THE CHALLENGE

The Campaign Challenge

Let’s talk about scale: 37.3 million people in the United States have diabetes. That’s about 1 in 10 Americans. And with an estimated 71.43% of internet users in the US using Facebook regularly, the ADA knew the impact the platform could have if used intentionally.

But despite the prevalence of the disease, the ADA found it challenging to gain ground with Facebook fundraising because of limited access to resources and meaningful data.

What they wanted: a long-term, full-picture fundraising solution that is repeatable and scalable.

Ultimately, The American Cancer Society was seeking three things:
Develop new revenue streams to supplement traditional methods.
Develop new revenue streams to supplement traditional methods.
Collect data on donors to a repeat action.
Collect data on donors to a repeat action.
Leverage GU’s professional services to lower costs and increase ROI on social.
Leverage GU’s professional services to lower costs and increase ROI on social.
Quotation Mark

My revenue expectations are large but our individual fundraising department is small, so I rely on GoodUnited’s advice and direction. They know when to double down and push harder for a campaign and when to pivot quickly to fix problems.

Erik Anderson
Managing Director, Individual Fundraising
THE APPROACH

The Campaign Approach

The American Diabetes Association partnered with GoodUnited to host a Walk With Your Pet Challenge on Facebook—a virtual month-long event encouraging participants to fundraise through activity logging, support/tips, milestones, and Group conversations. Within two weeks, they surpassed initial revenue expectations; so when GoodUnited suggested investing more, ADA said, “Let’s do it.”

An increase in spend resulted in a significant ROI, as well as more leads, more donations, more revenue, and more data. And not just any “data.” A treasure trove of data—over 100 data fields of loot that allows the ADA to segment and personalize experiences for their supporters with the ultimate goal of driving repeat action.

Because of the success they saw with this Challenge, ADA committed to more. And while the numbers look different for their second go-round, success is defined differently as well: “With each challenge, we build up another group of committed social media supporters and donors for us. So while the immediate return may not be as significant as the first, it will help build up our capabilities for future Challenges.” (Erik Anderson, Managing Director, Individual Fundraising)

Quotation Mark

You can raise a lot of money with little spend on Facebook, but only if you’re willing to invest in the right tools and technology. Which is how GoodUnited helped us unlock the path to generating scalable, repeatable revenue.

Erik Anderson
Managing Director, Individual Fundraising
THE Impact

The Campaign Impact

Funds raised from their social strategy help to provide:

Free insulin for those who need it

More diabetes prevention programs

Ongoing advocacy (hats off to ADA for helping to pass the Inflation Reduction Act in August 2022, implementing a copay cap on insulin)


All of this represents lives made better through data science + human judgment.

ABOUT THE CLIENT

American Diabetes Association

The American Diabetes Association’s mission is simple: to prevent and cure diabetes and improve the lives of all those affected. It is the world’s largest organization dedicated to this cause, and it leads the fight by:


Funding
research to prevent, cure and manage diabetes

Delivering services to hundreds of communities

Providing objective and credible information

Giving voice to those who experience medical discrimination

Want to learn more?

Let’s Talk